Privacy Policy

This Privacy Policy describes how Moaahar ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use our mobile application and related services.

By using our app, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal information you provide directly:

Name
Email address
Phone number
Address
Profile information
Vehicle and document details (RC, license, insurance, etc.)
Bank account details (for payments and withdrawals)

Information automatically collected:

Device type and model
Operating system version
Device identifier
IP address
App usage data
Crash reports and diagnostic information
Location data (for order pickup, delivery tracking, and navigation)

Information from third-party services:

Login credentials or profile data if you sign in using Google, Facebook, or other login options
Payment information from payment gateways
Analytics and customer support data

2. How We Use Your Information

We use your information to:

Provide and improve delivery management services
Create and manage your driver account
Assign, track, and manage delivery orders
Process payments, earnings, and withdrawal requests
Send important updates, notifications, or service alerts
Respond to support requests
Detect, prevent, and resolve technical issues
Analyze app usage and improve user experience
Comply with legal and regulatory obligations

3. Location and Device Permissions

Our app may request permissions such as:

Camera (for document uploads and delivery proof)
Photos/Media
Notifications
Location (for order assignment and delivery tracking)
Contacts (if applicable)

These permissions are used only for the features they are required for, such as profile updates, order delivery, navigation, or communication.

4. Sharing of Information

We do not sell your personal information. However, we may share information with:

Service providers who assist us in operating the app, such as hosting, analytics, payment processing, or customer support
Legal authorities when required by law or to protect our rights
Business partners in the event of a merger, acquisition, or asset transfer

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Restrict or object to processing
Request data portability

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our app is intended for use by authorized delivery partners only and is not intended for children under the age of 13 (or the applicable age in your country). We do not knowingly collect personal information from children without valid parental consent.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through the app or by other appropriate means. Continued use of the app after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: moaaharbbsr@gmail.com